FREQUENTLY ASKED QUESTIONS
While efforts are made to ensure accuracy, slight variations may occur between the product image and the received item due to factors like manufacturing processes or lighting conditions during photography. However, the product should generally resemble the depicted item in terms of design, features, and functionality. Please refer to the product description and specifications for detailed information.
You can typically view your sales receipt in your account dashboard or in the confirmation email sent to you upon purchase. Alternatively, you may find it in the "Order History" section of the website or app where you made the purchase. If you can't locate it there, reaching out to customer support for assistance would be advisable.
As per our policy, we do not accept returns for wood manufacturing products due to the nature of the material and potential variations in grain and color. Please ensure to review all product details and dimensions before making your purchase. If you have any concerns or questions about a specific item, feel free to contact our customer service team for assistance prior to placing your order.
We aim to restock items indicated as "out of stock," but availability depends on factors like supplier inventory and production schedules. While we strive to maintain consistent stock levels, we recommend checking back periodically or signing up for notifications to be informed when the item becomes available again. Additionally, alternative options or similar products may be available for consideration in the meantime.
We offer in-store pickup options for customer convenience. During the checkout process, you can select the store location from which you wish to pick up your order. Upon completion of your purchase, you'll receive instructions on when and where to collect your items. If you have any questions or special requests regarding in-store pickup, please feel free to contact our customer service team for assistance.